General Terms and Conditions

A. Introductory Provisions

1. These General Terms and Conditions of SKI Šmejdíř s.r.o., registered office č.p. 275, 543 44 Černý Důl, Company ID No. 288 57 500, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, File No. C 31469 (hereinafter referred to as “SKI Šmejdíř”), govern the legal relationships between SKI Šmejdíř and its customers in the provision of ski school services and the rental of sports equipment (hereinafter the “GTC”).

2. SKI Šmejdíř can be contacted at the telephone number +420 604 119 014 and via email at info@ski-smejdir.cz. The address of the second SKI Šmejdíř premises is Černý Důl 105, 543 44 Černý Důl.

3. The provisions of these GTC form an integral part of every contract concluded between the customer and SKI Šmejdíř under which SKI Šmejdíř undertakes to provide ski school services or rent sports equipment (hereinafter the “Contract”).

4. Legal relationships not governed by these GTC shall be governed by generally binding legal regulations, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”).

5. Delivery and Payment:

• The payment gateway provider is Comgate, a.s. https://www.comgate.cz/cz/platebni-brana
• Information on payment methods – card payments and bank payment buttons, including a basic explanation of the payment process: https://help.comgate.cz/v1/docs/cs/platby-kartou    https://help.comgate.cz/docs/bankovni-prevody
• Contact details of Comgate, a.s.:

Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Phone: +420 228 224 267

 

B. Conclusion of the Contract

1. The Contract may be concluded in person at the SKI Šmejdíř premises, by telephone, by email, or through the SKI Šmejdíř website located at www.ski-smejdir.cz (hereinafter the “Website”).

2. The offer of ski school services and sports equipment on the Website is for informational purposes only and does not constitute a binding offer to conclude a Contract; a binding offer is made only by the customer’s duly completed order. The customer submits the order through the Website, and in such case, the Contract is concluded upon confirmation of receipt of the order by SKI Šmejdíř.

3. The customer acknowledges that submitting an order via the Website is only possible after payment of the price for the ordered ski school service or the price for the rental of sports equipment. In the event of full capacity, lack of available slots, or other serious reasons, SKI Šmejdíř is entitled to refuse the customer’s order. In such a case, SKI Šmejdíř is obligated to return all funds received in connection with the order.

C. Price and Payment Terms

1. The customer is obliged to pay the price for ski school services and the rental of sports equipment in advance. Payment may be made in cash at the SKI Šmejdíř premises or by bank transfer.

2. Prices for ski school services and the rental of sports equipment are determined by the SKI Šmejdíř price list published on the Website and at the SKI Šmejdíř premises. Prices are stated as total prices, including all taxes and fees. SKI Šmejdíř is entitled to change the price list at any time; however, such changes do not affect already concluded Contracts.

D. General Rules for the Provision of Ski School Services

1. By concluding a Contract for the provision of ski school services, the customer confirms that their health condition or the health condition of the person for whom the ski school services are to be provided (hereinafter collectively referred to as the “Customer”) enables full participation in all activities to be provided within the ski school services without any limitations. If the health condition changes during the provision of ski school services, the Customer is obliged to immediately inform SKI Šmejdíř or its sports instructor.

2. The choice of a specific sports instructor to provide the ski school services is entirely at the discretion of SKI Šmejdíř.

3. For serious reasons (especially due to unsuitable weather conditions or other force majeure events such as epidemics, floods, fires, strikes, reasonably unforeseeable technical failures, etc.), SKI Šmejdíř may cancel the provision of ski school services. If the Customer does not wish to participate in the services at the proposed alternative date or no alternative date is available, the Customer is entitled to a refund of the price already paid (or the price of the unused portion if the cancellation occurs after the start of the service).

4. In the event of the Customer’s failure to attend the booked ski school service, the Customer is not entitled to receive the service at an alternative date, nor to a refund of the price paid, nor to any other compensation. The price paid covers the costs already incurred by SKI Šmejdíř in preparing the service.

5. The Customer is entitled to cancel their participation in the ski school services under the following conditions:
   a) If cancelled no later than 3 business days before the agreed date (by 17:00 on that day), a new date may be scheduled free of charge.
   b) After the period specified under (a) has passed, cancellation with a free change of date is no longer possible, and in the event of non-attendance, point 4 above applies.
   c) Regardless of points (a) and (b), participation may be cancelled in the event of a serious illness or injury preventing the Customer from participating in the ski school services, provided that this is supported by an original medical certificate.

6. The Customer is obliged to follow all instructions of SKI Šmejdíř and its sports instructors without exception and must not participate in ski school services under the influence of alcohol or drugs. Otherwise, SKI Šmejdíř is entitled to immediately exclude the Customer from participation (i.e., withdraw from the Contract for the provision of ski school services). In the event of such withdrawal due to the reasons stated above, the Customer is not entitled to a refund of the price paid.

 

E. Rights from Defective Performance

1. If the rented sports equipment has a defect that prevents it from being used properly or makes its use difficult, the Customer has the right to have SKI Šmejdíř provide other sports equipment serving the same purpose.

2. For the period during which the Customer could not use the sports equipment at all or could use it only with considerable difficulty, the Customer has the right to a waiver of the rental price or a discount on the rental price; the Customer must exercise this right with SKI Šmejdíř before the end of the agreed rental period, otherwise the right expires.

F. Withdrawal from a Contract Concluded at a Distance

1. If the Contract is concluded at a distance, i.e., by telephone, email, or via the Website, by a Customer acting as a consumer, the Customer has the right to withdraw from the Contract without giving any reason within 14 days from the date of conclusion. Withdrawal may be made by any clear statement addressed to SKI Šmejdíř. To meet the deadline, it is sufficient to send the withdrawal notice before the deadline expires. A model withdrawal form attached to these GTC may be used. If the Customer validly withdraws, all payments received under the withdrawn Contract will be refunded by SKI Šmejdíř.

2. If the Contract for ski school services is concluded for a specific date or the provision of the ski school services has already begun, the Customer has no right to withdraw from the Contract, as this concerns leisure time services to be provided at a specific date or within a specific period.

3. If the Contract for the rental of sports equipment has been concluded and the sports equipment has already been handed over to the Customer during the withdrawal period (14 days from the conclusion of the Contract), withdrawal is only possible if the equipment is returned, and only for the period following such return. The Customer shall return the equipment to the SKI Šmejdíř premises from which it was collected, at their own cost.

G. Consumer Dispute Resolution

In the event of a consumer dispute between SKI Šmejdíř and the Customer, the Customer may submit a proposal for out-of-court settlement. The entity authorised for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2. Further information is available on www.coi.cz.

Out-of-court proceedings with the Czech Trade Inspection Authority may be initiated only upon a proposal made by the Customer and only if the dispute has not been successfully resolved directly. The proposal must be submitted no later than 1 year from the day the Customer first exercised the right forming the subject of the dispute with SKI Šmejdíř. The Customer bears their own costs related to the out-of-court proceedings. During these proceedings, the statutory limitation periods under the Civil Code do not run.

H. Final Provisions

1. Unless otherwise agreed, all correspondence between the Customer and SKI Šmejdíř must be delivered to the other party by email or in writing via postal services (as chosen by the sender). Correspondence to the Customer will be sent to the postal or email address provided when concluding the Contract.

2. All texts, illustrations, and photographs contained in SKI Šmejdíř materials and on the Website are protected by copyright and may not be copied or further used without the express written consent of SKI Šmejdíř. Photographs used in informational materials (including online presentations) relating to individual ski school services or rented sports equipment are for informational and illustrative purposes only; machines, equipment, tools, persons, and surroundings may differ in reality. If the same technical functionality of the rented item or items necessary for the provision of the service is ensured, this does not constitute defective performance.

3. The Customer is not entitled to assign any rights or claims arising from or in connection with the Contract to any third party.

These GTC are valid from 1 November 2025.

Annex: Model Withdrawal Form

Sender:
Name and surname:
Address:
(Optional: email, telephone number):

Recipient:
SKI Šmejdíř s.r.o.
Company ID No. 288 57 500
č.p. 275, 543 44 Černý Důl

Notice of Withdrawal from the Contract

On ………., I concluded with you via your website/email/telephone a Contract concerning ……… .

Pursuant to Section 1829(1) in conjunction with Section 1818 of Act No. 89/2012 Coll., the Civil Code, I hereby exercise my statutory right and withdraw from the above Contract concluded via the internet/email/telephone. I request that the paid amount of ……… CZK be refunded to my bank account No. ………., no later than 14 days from receipt of this withdrawal notice.

In ………., on ……….